Delivery & Returns

Frequently asked questions to learn before contacting support.

How much will delivery cost?

The cost of your delivery will depend on a variety of factors, from weight of the item, to location you want your item delivered to. As a guideline, our delivery pricing follows this structure:

  • Express delivery on items we have in stock: £9.50 Ex VAT
  • Overseas delivery from : £15.00 Ex VAT
  • Orders over £50 Ex VAT Online: FREE DELIVERY TO UK MAINLAND
  • Royal Mail Delivery 2-3 working days: £5.00 Ex VAT
  • All deliveries include insurance

If you require more information feel free to email us at [email protected] or call us on 023 8065 0065.

What company do you use to make my delivery?

The majority of our parcels are delivered by either DHL or UPS.

DHL is used in 220 countries and territories across the globe, making it one of our international carriers of choice.

UPS is also the worlds largest package delivery company and a leading global provider of specialised transportation and logistics services.

Who is responsible for international duties and import tax?

Any order that is shipped outside of the UK may be subject to additional import taxes, custom duties and other fees imposed by the relevant country. The recipient is liable to pay all additional charges incurred at the end destination.

Furthermore, if the shipment is then refused, return shipping charges will be charged. Original shipping charges will not be refunded. Where there are custom clearance procedures, Kaisertech Ltd are not in control of any further delays beyond our given delivery estimation.

What is the Kaisertech returns policy?

Our returns policy lasts for 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you either a refund or an exchange.

Can I get a refund on an item that I purchased in a sale?

Only regularly priced items are available for refunds. Unfortunately, we are unable to refund items that were purchased on sale

How long will your delivery take?

As a standard we aim for next working day where items are available for dispatch and suitable for delivery by parcel carrier. Where the item is either heavy, high volume or palletised, you will normally have your products delivered within 2-4 days from dispatch.

How do I get a refund?

For a more detailed look at our returns policy, view our page here.

Refunds will be sent out after the following process has been followed.

We will need to receive you item so that we can inspect it. You will receive an email to notify you when your item has been received by Kaisertech. You will also be notified of the status of your refund (approval or rejection).

Upon approval, we will process your refund and the credit will automatically be applied to your credit card or original method of payment, within a specified number of days.

How do I return an item to Kaisertech?

If you need to return a product to us, you should contact our team using the email: [email protected].

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If you can't find your question answered here or would like more information, please give us a call, email us or use the chat box (bottom right of your screen) to get an answer quickly.

Call us: +44 0238065 0065 Email