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Knowledge Base

 

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Delivery & Returns

How much will delivery cost?

The cost of your delivery will depend on a variety of factors, from weight of the item, to location you want your item delivered to. As a guideline, our delivery pricing follows this structure:

  • Express delivery on items we have in stock: £9.50 Ex VAT
  • Overseas delivery from : £15.00 Ex VAT
  • Orders over £50 Ex VAT Online: FREE DELIVERY TO UK MAINLAND
  • Royal Mail Delivery 2-3 working days: £5.00 Ex VAT
  • All deliveries include insurance

If you require more information feel free to email us at [email protected] or call us on 023 8065 0065.

What company do you use to make my delivery?

The majority of our parcels are delivered by either DHL or UPS.

DHL is used in 220 countries and territories across the globe, making it one of our international carriers of choice.

UPS is also the worlds largest package delivery company and a leading global provider of specialised transportation and logistics services.

How long will your delivery take?

As a standard we aim for next working day where items are available for dispatch and suitable for delivery by parcel carrier. Where the item is either heavy, high volume or palletised, you will normally have your products delivered within 2-4 days from dispatch.

What is the Kaisertech returns policy?
Our returns policy lasts for 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you either a refund or an exchange.
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Soldering

How can I extend the life of my JBC soldering cartridges?
To extend the life of your soldering cartridges there are several factors that must be taken into account.We recommend to not exceed a temperature of 370ºC. Our extensive research into JBC soldering tools show that 90% of solder joints perform optimally at 350ºC. Ensure that the force you apply to the soldering iron does not exceed its own weight.
Are there any simple tip for the desoldering process?
Our experts have put together some of the most helpful tips for desoldering. Click here and follow the instructions for a smooth desoldering experience!
How long is the warranty on JBC soldering equipment?

All the JBC equipment we sell comes with a 2-year warranty, guaranteeing your soldering units against all manufacturing defects. It will cover you for the replacement of defective parts and all necessary labour. The warranty will not cover product wear due to use or misuse.

To validate the warranty, equipment needs to be returned to Kaisertech with an enclosed note of the problems that you have discovered.

Why should I use JBC soldering equipment?

JBC soldering equipment is the best in the industry. It is frequently being used by government contractors, high reliability OEM’s, CM’s and many other manufacturers. These customers regularly evaluate everything about their soldering process, from the cost of ownership to user safety. They need reliability and thermal performance on every joint, which is why they turn to JBC.

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Static Control

Do I need a benchtop or overhead Ioniser for my workplace?
Depending on the size of your workstation, the ioniser that you decide to purchase will be different. Both units will operate the same, neutralising static charge through the production of a balanced source of both positive and negatively charged ions. Their most appropriate customer will vary however.
Do heel grounders need to be worn on both feet?

Yes they do. In order to keep for the product to effectively ground the electrostatic discharge, both feet need suitable ESD protection. This is in accordance with IEWC 61340-5-1. You can browse our range of ESD Heel Straps or ESD footwear here.

What is an electrostatic protected area (EPA)?
In short, an electrostatic protected area is a space where all surfaces, objects, people, and devices are kept at the same electrical potential.
Properties Of The Sievi Shoes Range
Click here for a breakdown of the different properties that Sievi shoes have. Here we explain the icons that you see in the description of all Sievi shoes.
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Vision Systems

Do the vision systems that you sell come with a warranty?

The microscopes and other vision systems that you can purchase through Kaisertech come with a 1-year warranty. For more in-depth information on our warranty policy, read the Kaisertech warranty policy here.

What types of microscope can I purchase?

We offer two main types of microscope on our website. You can also call up to arrange a demonstration for these. They are as follows.

Digital Microscope – Ideal to capture and share imagery, digital microscopes are crafted to last. With powerful magnification capabilities and their user-friendly design, they are the ideal investment.

Stereo Microscope – Offering both exceptional value and high performance value, stereo microscopes are capable of 320x magnification (dependant on product).

The application that you are intending to undertake will likely determine which of the either stereo or digital microscopes you choose from. If you need any help with this feel free to give our team a call on 023 8065 0065. They will be able to give you expert advice for your purchase decision.

What is the field of view in terms of a microscope?

The field of view (FOV) is the visible area that you can see when looking through the optical device. As the power of your magnification increases, the field of view shortens. This also works in reverse with an increased FOV, there is a reduced magnification.

Can you provide training for operating the vision systems?

We strive to create an aftercare service to ensure that you are fully satisfied with the product you have purchased. Along with an abundance of helpful resources, we can also aid you in installation of the vision system.

Should you need a hands on display of how to operate the system, you can book in a demonstration with one of our highly trained experts. They can walk you through the use of the product, giving helpful tips and advice. You can also get a chance to be hands on with the product and try it out before you purchase. Should you wish to book in a demonstration contact our team today through our demonstrations booking page.

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ESD Furniture

How do ESD benches work?

ESD benches are a vital tool in ensuring your business maintains an effective EPA. Non insulating materials such as wood will not be effective in an electronic environment that needs to be ESD protected.

ESD benches are made with static dissipative materials that differentiate it from your standard wooden workbench. This material will ground the bench to the earth helping to dissipate any build up of static electricity that is generated by the operator. Your standard benches do not give the static anywhere to go, creating possible damage for sensitive components or even the user.

Do I need an ESD bench for my workspace?

An ESD bench will be ideal in areas containing devices that are sensitive to ESD. This is frequently the case in electronic assembly lines and other processes involving electrical components. ESD can damage devices beyond repair, so it is important that you have the correct equipment to minimise this risk. An ESD workbench is one of the best ways to ensure that the operator remains grounded, and thus eliminating the ESD.

What types of ESD workbenches are there to choose from?

There are four main types of ESD workbench that you can purchase from us. These are the Classic ESD Workbench, Cantilever Bench, Upright Frame, Corner ESD Table or a Packing Table. To learn more about these visit our dedicated ESD workbench page here.

What considerations should be made when purchasing ESD furniture?

When equipping your workstation with ESD furniture, there are several key points you must consider.

Workbench – Consider the type of bench that suits your space and requirements the most. Does it need to be adjustable to the height of multiple operators, or do you need to move the bench to different locations on a frequent basis? Make sure you consider all possible future requirements and priorities to ensure you get the best value for money.

Accessories – There are an abundance of options when it comes to kitting out your workstation. From lights, to power and even storage, there is an accessory available on our website that can further streamline your work processes in an EPA environment.

Seating – The seating you choose to accompany your ESD workstation must offer the same standard of electrostatic protection. Couple this with the need to ensure that your workplace seating is comfortable along with functional in an EPA environment, and you have a decision on your hands.

We have also put together a great article that can help you with which ESD furniture to select. Check it out here!

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Frequently asked

Can I request a demonstration for one of your products?
In short, yes. Should you be unsure regarding the best product option for your business, we would be more than happy to arrange a demonstration of our products at your own facility using samples.
Are your products CE marked?

Yes, all products that we sell on our site have the CE marking. The CE marking simply states that our product has been assessed before we sell it on our site.

It indicates that the products we offer conform with health, safety, and environmental protection standards, allowing them to be sold within the European Economic Area (EEA).

Do you have a mailing list that I can sign up to?

Yes, we have a mail list that you can join by signing up at the bottom of our homepage.

We send out weekly emails full of informative content about exciting products from our website. Signing up to this list will also keep you in the loop for latest product in development before they go live on our site.

How do I reset the password to my Kaisertech account?

If you want to update your password whilst you are logged into your account, there is a very simple process. You firstly need to get into your Kaisertech account, which can be accessed through the "orders and returns" link at the very bottom of the page. Then select the "Account Information" tab and you should see an option to change your password there.

Should you have forgotten your passport, meaning that that you are locked out of your account, there are two easy steps you need to take to reset the password to your account. When logging in, click the link below the login section labelled "Forgot Your Password". You will then be prompted to enter the email address associated with your account, which will send a link to your email address allowing you to update your password. Simply follow the prompts on the email and you should have a new password and access to your account in no time.

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Electric Torque Screwdrivers

What voltage should be used for ASA screwdrivers?

You should always ensure that you use the correct voltage that is advised for your particular tool. This can be found by carefully checking the voltage that can be seen on the power supply or by checking the manual to find the correct voltage. Only ever plug your tool into a power source that has the correct voltage.

What should I do if my screwdriver power cord gets damaged?

Should you notice that your screwdriver has become damaged, it is highly advised that you stop using the tool with immediate effect. You should ensure that it is both unplugged and replaced as broken screwdrivers can cause electric shocks, or even short circuit, creating a potential fire hazard.

What considerations should I make when bringing an electric screwdriver into a working environment?

There are several precautions that you should take in order to ensure the safe use of an electric screwdriver. These are as follows:

  • Do not use the tool in high temperatures.
  • Refrain from use in high humidity environments.
  • Avoid using near flammable materials.
  • Keep the power cord away from tools and equipment that could scrape or melt your screwdriver.
What is the difference between pneumatic and electric torque screwdrivers?

There are two primary differences between both of the types of screwdriver.

Pneumatic Driver – These are powered by compressed air. Compressed CO2 will drive a pneumatic motor inside the driver. A gear reduction system is also built in to allow the user to select their desired torque range.

Electric Driver – The ideal tool for high volume assembly line work. These are designed to shut off once the pre-set torque has been achieved. With an electric screwdriver you can ensure the consistent quality of your production line.

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Manufacturing

How do ultrasonic cleaners work?

Ultrasonic cleaning systems rely upon sound waves to generate bubbles that implode upon impact with the items that are inside the tank. This implosion creates energy that performs a scrubbing like action onto the surface of the component that is submerged. Millions of these bubbles will be generated giving you a clean that is not only extensive, but also highly delicate. For a more in depth explanation, read our blog here!

How often should I change the cleaning fluid in an ultrasonic cleaning bath?

There is no set time for how many washes should pass before the fluid in your cleaner is changed. However, it will become quickly apparent, as you will visibly be able to see the fluid become too contaminated. There are two warning signs you should look out for, these include:

  • When the cleaning process begins to show signs of becoming less effective.
  • The water becomes contaminated so that you can no longer see the bottom of the tank.
Why use a Dr Storage Dry Cabinet over Moisture Barrier Bags?

There are three main reasons why you should opt for a dry cabinet from Dr Storage, over any kind of moisture barrier bag. These are:

Cost Effective – With a dry cabinet you only need to make one purchase. You can cut out the running costs for purchases of the moisture barrier bags and desiccant.

Tightly Secured – Unlike moisture barrier bags, there are no risks of punctures. The cabinets are tightly sealed and calibrated to determine the correct amount of desiccant.

Reduced Labour – The task of placing individual items into the moisture barrier bags will no longer be needed. Simply place the items on the trays and reels, before securing them inside the cabinet.

How long do the filters last in the AirBench Downdraught benches?

For general use in most applications the filters should last between 6 -12 months. If the bench is being used heavy duty for long periods of time the filters may need to be changed more frequently. It must also be noted that if you are using disposable media pads, ensure you change this monthly.

If you are undertaking higher volumes of work you should consider the AirBench RP with self cleaning filters.

For any more information on the right downdraught bench for your required application, do not hesitate to get in touch with us today.

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Talk to us about your question

If you can't find your question answered here or would like more information, please give us a call, email us or use the chat box (bottom right of your screen) to get an answer quickly.

Call us: +44 0238065 0065 Email