Knowledge Base

 

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Delivery & Returns

How much will delivery cost?

The cost of your delivery will depend on a variety of factors, from weight of the item, to location you want your item delivered to. As a guideline, our delivery pricing follows this structure:

  • Express delivery on items we have in stock: £9.50 Ex VAT
  • Overseas delivery from : £15.00 Ex VAT
  • Orders over £50 Ex VAT Online: FREE DELIVERY TO UK MAINLAND
  • All deliveries include insurance

If you require more information feel free to email us at [email protected] or call us on 023 8065 0065.

What company do you use to make my delivery?

The majority of our parcels are delivered by either DHL or UPS.

DHL is used in 220 countries and territories across the globe, making it one of our international carriers of choice.

UPS is also the worlds largest package delivery company and a leading global provider of specialised transportation and logistics services.

How long will your delivery take?

As a standard we aim for next working day where items are available for dispatch and suitable for delivery by parcel carrier. Where the item is either heavy, high volume or palletised, you will normally have your products delivered within 2-4 days from dispatch.

What is the Kaisertech returns policy?
Our returns policy lasts for 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you either a refund or an exchange.
Can I get a refund on an item that I purchased in a sale?

Only regularly priced items are available for refunds. Unfortunately, we are unable to refund items that were purchased on sale

How do I get a refund?

For a more detailed look at our returns policy, view our page here.

Refunds will be sent out after the following process has been followed.

We will need to receive you item so that we can inspect it. You will receive an email to notify you when your item has been received by Kaisertech. You will also be notified of the status of your refund (approval or rejection).

Upon approval, we will process your refund and the credit will automatically be applied to your credit card or original method of payment, within a specified number of days.

How do I return an item to Kaisertech?
If you need to return a product to us, you should mail your item to: Unit 12 M3 Trade PK, Manor Way, Eastleigh, Hants, SO50 9YA.
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Soldering

How can I extend the life of my JBC soldering cartridges?
To extend the life of your soldering cartridges there are several factors that must be taken into account. We recommend to not exceed a temperature of 370ºC. Our extensive research into JBC soldering tools show that 90% of solder joints perform optimally at 350ºC. Ensure that the force you apply to the soldering iron does not exceed its own weight.
Are there any simple tip for the desoldering process?
Our experts have put together some of the most helpful tips for desoldering. Click here and follow the instructions for a smooth desoldering experience!
How long is the warranty on JBC soldering equipment?

All the JBC equipment we sell comes with a 2-year warranty, guaranteeing your soldering units against all manufacturing defects. It will cover you for the replacement of defective parts and all necessary labour. The warranty will not cover product wear due to use or misuse.

To validate the warranty, equipment needs to be returned to Kaisertech with an enclosed note of the problems that you have discovered.

Why should I use JBC soldering equipment?

JBC soldering equipment is the best in the industry. It is frequently being used by government contractors, high reliability OEM’s, CM’s and many other manufacturers. These customers regularly evaluate everything about their soldering process, from the cost of ownership to user safety. They need reliability and thermal performance on every joint, which is why they turn to JBC.

Can I set up a different soldering temperature and sleep temperature for each tool when using multiple tool stations?

Yes, each JBC tool allows you to select a different soldering temperature and sleep temperature. You will be requested to pick up the tool you wish to alter the parameters of when you are setting up your station. All you need to do is pick it up and select the temperature you require.

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Static Control

Do I need a benchtop or overhead Ioniser for my workplace?
Depending on the size of your workstation, the ioniser that you decide to purchase will be different. Both units will operate the same, neutralising static charge through the production of a balanced source of both positive and negatively charged ions. Their most appropriate customer will vary however.
Do heel grounders need to be worn on both feet?

Yes they do. In order to keep for the product to effectively ground the electrostatic discharge, both feet need suitable ESD protection. This is in accordance with IEWC 61340-5-1. You can browse our range of ESD Heel Straps or ESD footwear here.

What is an electrostatic protected area (EPA)?
In short, an electrostatic protected area is a space where all surfaces, objects, people, and devices are kept at the same electrical potential.
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Vision Systems

Do the vision systems that you sell come with a warranty?

The microscopes and other vision systems that you can purchase through Kaisertech come with a 1-year warranty. For more in-depth information on our warranty policy, read the Kaisertech warranty policy here.

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ESD Furniture

How do ESD benches work?

ESD benches are a vital tool in ensuring your business maintains an effective EPA. Non insulating materials such as wood will not be effective in an electronic environment that needs to be ESD protected.

ESD benches are made with static dissipative materials that differentiate it from your standard wooden workbench. This material will ground the bench to the earth helping to dissipate any build up of static electricity that is generated by the operator. Your standard benches do not give the static anywhere to go, creating possible damage for sensitive components or even the user.

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Frequently asked

Can I see one of your products be demonstrated?
In short, yes. Should you be unsure regarding the best product option for your business, we would be more than happy to arrange a demonstration of our products at your own facility using samples.
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Electric Torque Screwdrivers

What voltage should be used for these ASA screwdrivers?

You should always ensure that you use the correct voltage that is advised for your particular tool. This can be found by carefully checking the voltage that can be seen on the power supply or by checking the manual to find the correct voltage. Only ever plug your tool into a power source that has the correct voltage.

What should I do if my screwdriver power cord gets damaged?

Should you notice that your screwdriver has become damaged, it is highly advised that you stop using the tool with immediate effect. You should ensure that it is both unplugged and replaced as broken screwdrivers can cause electric shocks, or even short circuit, creating a potential fire hazard.

What considerations should I make when bringing an electric screwdriver into a working environment?

There are several precautions that you should take in order to ensure the safe use of an electric screwdriver. These are as follows:

  • Do not use the tool in high temperatures.
  • Refrain from use in high humidity environments.
  • Avoid using near flammable materials.
  • Keep the power cord is away from tools and equipment that could scrape or melt your screwdriver.
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Manufacturing

How do ultrasonic cleaners work?

Ultrasonic cleaning systems rely upon sound waves to generate bubbles that implode upon impact with the items that are inside the tank. This implosion creates energy that performs a scrubbing like action onto the surface of the component that is submerged. Millions of these bubbles will be generated giving you a clean that is not only extensive, but also highly delicate. For a more in depth explanation, read our blog here!

How Often Should I change the Cleaning Fluid In an Ultrasonic Cleaner?

There is no set time for how many washes should pass before the fluid in your cleaner is changed. However, it will become quickly apparent, as you will visibly be able to see the fluid become too contaminated. There are two warning signs you should look out for, these include:

  • When the cleaning process begins to show signs of becoming less effective.
  • The water becomes contaminated so that you can no longer see the bottom of the tank.
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Talk to us about your question

If you can't find your question answered here or would like more information, please give us a call, email us or use the chat box (bottom right of your screen)
to get an answer quickly.

Call us: +44 0238065 0065 Email